Keeping Everyone Safe
We’re doing all we can to make sure that you stay safe when you visit our cafés.
Our new safety measures
We’ve introduced some new safety measures to help keep you, and us, safe. This means that things might seem a bit different when you next visit us.
Don’t worry, though: our new procedures are clearly explained at the entrances to each of our cafés, and we’ve put a round-up below so that you know what to expect.
We’re cleaning our space even more regularly to make sure that it’s safe and hygienic.
We’ve introduced a PPE policy for our team, which we’ll update as the situation and guidelines change.
From Monday 26th October, masks are mandatory for all our team members, in line with Government guidance.
We’re making sure that our teams can follow distancing guidelines. This means that we currently have a smaller team in our kitchens, so we have been offering a limited range while we get up and running. We still offer lots of choice and we’re gradually adding new products to our menus.
Our teams are washing their hands and using hand sanitizer regularly. We also provide hand sanitizer for customers. Please do use this on your way in, to help keep us all safe.
Click & Collect
We’re offering Click & Collect to help reduce the waiting time in our shops. If you want to avoid the queue, simply order ahead and pick up your food from our pick up area.
To reduce contact, we’re no longer handling cash at any of our sites. Please pay by card or through a contactless method.
We’ve moved our scanners to the other side of the tills, so that we don’t need to touch your items. Please scan your items yourself when you get to the till.
We’re remotely checking temperatures via thermal imaging, to make sure that all team members and guests who enter our shops aren’t showing signs of a fever. Our teams will also be asked to stay home from work if they are feeling unwell. We’d also request that any customers please stay at home if they are feeling ill – we love seeing you all, but only when it’s safe!
We’ve installed some floor markings to show where to wait, and which direction to travel around our shops. Please keep to the markings, and please observe our maximum customer number.
We’ve installed screens to reduce contact between our team and our guests. We also wrap up all our ready-to-go products when we make them, to make sure they stay fresh and safe until they reach you.