Welcome to Café Ubé

Did you know your Internet Explorer is out of date?

To get the best possible experience using our website we recommend that you upgrade to a newer version or other web browser. A list of the most popular web browsers can be found below.

Just click on the icons to get to the download page

If you understand that your browser is inadequate but you still wish to view the site click here

Keeping Everyone Safe

We can’t wait to welcome you all back to Café Ubé, and we’re doing all we can to make sure that it’s safe.

Our new safety measures

We’ve introduced some new safety measures to help keep you, and us, safe. This means that things might seem a bit different when you next visit us.

Don’t worry, though: our new procedures are clearly explained at the entrances to each of our cafés, and we’ve put a round-up below so that you know what to expect.

Cleaning

We’ll be cleaning our space even more regularly to make sure that it’s safe and hygienic.

PPE

We’ve introduced a PPE policy for our team, which we’ll update as the situation and guidelines change.

Distancing

We’re making sure that our teams can follow distancing guidelines. This means that we currently have a smaller team in our kitchens, so we will be offering a limited range while we get up and running.

Hand Hygiene

Our teams will be washing their hands and using hand sanitizer regularly. We’ll also provide hand sanitizer for customers . Please do use this on your way in, to help keep us all safe.

Click & Collect

We’re offering Click & Collect to help reduce the waiting time in our shops. If you want to avoid the queue, simply order ahead and pick up your food from our pick up area.

Cashless Payment

To reduce contact, we’ll no longer be handling cash at any of our sites. Please pay by card or through a contactless method.

Self-Scanning

We’ve moved our scanners to the other side of the tills, so that we don’t need to touch your items. Please scan your items yourself when you get to the till.

Health Checking

We’ll be remotely checking temperatures via thermal imaging, to make sure that all team members and guests who enter our shops aren’t showing signs of a fever. Our teams will also be asked to stay home from work if they are feeling unwell. We’d also request that any customers please stay at home if they are feeling ill – we love seeing you all, but only when it’s safe!

Floor Markings

We’ve installed some floor markings to show where to wait, and which direction to travel around our shops. Please keep to the markings, and please observe our maximum customer number.

Reducing Contact

We’ve installed screens to reduce contact between our team and our guests. We’ll also be wrapping all our ready-to-go products, to make sure they stay fresh and safe until they reach you.

 

Covid FAQs

A

We’re aiming to open our cafés during summer 2020. Please keep an eye on our website and our Facebook page for our reopening date.

A

We’ve reduced the size of our kitchen team to make sure that our staff are able to maintain the recommended distance from each other. Having fewer staff means that we can’t make as many different products as we did before.

We also want to reduce wastage. We’re not sure yet how much demand there will be when we first open, so we need to take our time to get fully up and running.

We’ll be re-introducing more products gradually, so please keep an eye out for your old favourites! And please do let us know if there’s anything you’d particularly like to see back on our shelves.

A

We have installed thermal imaging cameras at the entrances to our shops. These will automatically scan anyone who enters, and will flag up to our team if someone with a fever enters the shop.

The cameras do not store images, and won’t take a record of your temperature.

If you have any concerns about the cameras, please ask a team member or get in touch with us.

A

We are supporting distancing in a number of ways, including

  • installing screens at our counters to keep guests and staff separate
  • providing floor markings to restrict the flow of guests through our cafés
  • restricting the number of guests allowed in our cafés at one time
  • providing Click & Collect to reduce waiting times
  • facilitating self-scanning and cashless payment to reduce contact.
A

To reduce contact, we have temporarily suspended our loyalty cards program.

Any loyalty points will remain stored on your card for you to use in future.

We really appreciate your loyalty at this time, and even though we can’t scan cards, we’ll be introducing new ways to thank our regulars. So please do keep coming to see us!

A

To reduce contact, we have temporarily suspended all gift cards. We’re currently working on a digital solution to be able to offer gift cards in a contactless way.

If you have a gift card that expires during this time, we will extend it for two months once we’re able to accept gift cards again. You can find out more on our JP Restaurants website or by checking our Facebook pages.

If you have any other queries about a gift card, please get in touch with JP Restaurants Head Office via our online contact form. Please include the gift card code (on the back of the card) in your message, so that we can find the information in our records.

A

Please come to the counter, where there is a dedicated Click & Collect area.

At King Street, please use the Click & Collect Fast Lane. This is clearly marked on the floor.

A

We are temporarily be unable to accept reusable cups brought in by customers.

This is to help reduce contact between customers and our team. We’re sorry for any inconvenience this may cause, but we have to keep safety as our top priority.

A

Please see our Contact page to find opening hours and telephone numbers for each of our cafés.

There is also a contact form to get in touch with our Head Office.