Keeping Everyone Safe
At JPRestaurants, we’re committed to keeping customers, employees and islanders as a whole safe, through the use of technology in our restaurants and cafés, creating clean, safe environments to visit and work in, and providing clear training and policies for our employees.
CLEANING AND SANITIZATION
We’ve gone beyond our standard cleaning and sanitization routines, and ensure that frequently-touched surfaces and bathrooms are sanitized on a regular basis throughout the day, using anti-viral cleaning products which are safe for a catering environment.
We have strict hand-washing protocols for staff, and ensure all employees and customers have easy access to hand sanitizer and hand-washing facilities on site, which include separate hand washing areas and changing rooms for staff to use.
FOOD HANDLING PROCESSES
Our normal food handling and internal health and safety processes go a long way to prevent the spread of illnesses, and we’ve taken these even further since the outbreak of Covid-19. These include specific agreed procedures to investigate any reports of customers falling ill after dining with us and staff training, which includes a requirement to not be in work when ill (or during a period of 48 hours after the symptoms of gastroenteritis have stopped).
We also follow HACCP (“Hazard Analysis and Critical Control Point”) procedures to ensure safe food handling. The Government of Jersey Environmental Health has awarded all of our restaurants and cafés a 5* rating, which means all JPRestaurants outlets are excellent performers, fully compliant with the law and adopt best practice with an overall very high standard of food safety management practices.
We have our own PPE policy for our team, which is adapted in accordance with Government guidelines and case numbers.
We’ve ensured that our cafés are clearly marked and laid out to maintain adequate physical distancing. On top of this, staff have received training on how to maintain physical distancing as much as possible, both between themselves and colleagues and themselves and customers, meaning our customers will still receive the same great service without unnecessary proximity.
CLICK & COLLECT
We’ve introduced Click & Collect at all of our cafés, and at our Banjo and Jersey Crab Shack restaurants. Food and drinks can be ordered and paid for from our websites, with the customer selecting the collection time, reducing the amount of time waiting to collect an order.
We’ve introduced self-scanning at all our cafés, and encourage contactless payments, to reduce any contact between guests and staff.
TRACK & TRACE
We’ve launched a digital Track & Trace system to help facilitate contact tracing. The system we use makes a record of a guest’s visit, which is securely held by our data provider. In the event of a positive case being traced to one of our restaurants, we can use this data to quickly and accurately identify anyone who has been in close proximity with the individual to help Jersey’s Contact Tracing team.
We offer weekly lateral flow tests to all of our team members, so that any asymptomatic cases can be identified.
Any team members who test positive, or who show symptoms, are required to isolate until they receive a negative PCR test result.
If a staff member tests positive, has symptoms, or needs to isolate while waiting for a test result, we provide an isolation pay scheme so that our team don’t lose pay while off work.