Welcome to Café Ubé

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Keeping Everyone Safe

At JPRestaurants, we’re committed to keeping customers, employees and islanders as a whole safe, through the use of technology in our restaurants and cafés, creating clean, safe environments to visit and work in, and providing clear training and policies for our employees.

CLEANING AND SANITIZATION

We’ve gone beyond our standard cleaning and sanitization routines, and ensure that frequently-touched surfaces and bathrooms are sanitized on a regular basis throughout the day, using anti-viral cleaning products which are safe for a catering environment.

 

HAND HYGIENE

We have strict hand-washing protocols for staff, and ensure all employees and customers have easy access to hand sanitizer and hand-washing facilities on site, which include separate hand washing areas and changing rooms for staff to use.

 

FOOD HANDLING PROCESSES

Our normal food handling and internal health and safety processes go a long way to prevent the spread of illnesses, and we’ve taken these even further since the outbreak of Covid-19. These include specific agreed procedures to investigate any reports of customers falling ill after dining with us and staff training, which includes a requirement to not be in work when ill (or during a period of 48 hours after the symptoms of gastroenteritis have stopped).

We also follow HACCP (“Hazard Analysis and Critical Control Point”) procedures to ensure safe food handling. The Government of Jersey Environmental Health has awarded all of our restaurants and cafés a 5* rating, which means all JPRestaurants outlets are excellent performers, fully compliant with the law and adopt best practice with an overall very high standard of food safety management practices.

 

FACE MASKS

We introduced policies on face masks for staff before this became mandatory in Jersey. For the safety of staff and customers, staff wear clean, well-fitting masks while working, in addition to maintaining physical distancing where possible.

 

PHYSICAL DISTANCING

We’ve ensured that our cafés are clearly marked and laid out to maintain adequate physical distancing. On top of this, staff have received training on how to maintain physical distancing as much as possible, both between themselves and colleagues and themselves and customers, meaning our customers will still receive the same great service without unnecessary proximity.

 

CLICK & COLLECT

We’ve introduced Click & Collect at all of our cafés, and at our  Banjo and Jersey Crab Shack restaurants. Dishes and drinks can be ordered and paid for from our websites, with the customer selecting the collection time, reducing the amount of time waiting to collect an order.

 

CONTACTLESS

We’ve introduced self-scanning at all our cafés, and encourage contactless payments, to reduce any contact between guests and staff.

 

TRACK & TRACE

We’ve launched a digital Track & Trace system to help facilitate contact tracing. The system we use makes a record of a guest’s visit, which is securely held by our data provider. In the event of a positive case being traced to one of our restaurants, we can use this data to quickly and accurately identify anyone who has been in close proximity with the individual to help Jersey’s Contact Tracing team.

 

TEMPERATURE CHECKS, WORKFORCE TESTING, AND SYMPTOM DECLARATIONS

We’ve installed temperature cameras in our restaurants and cafés to ensure sure that anyone who enters our restaurants isn’t showing signs of a fever.

We have had a large take-up of employees using the Government of Jersey’s voluntary Workforce Testing programme, and will provide full pay to any employee isolating receiving a positive test through this screening programme.

As an extra precaution, we ask all employees to declare that they (and their household) are symptom-free at the start of every shift.

 

STAFF PAY WHILE ISOLATING

It is strict policy that no member of staff can attend work while they or a member of their household are isolating due to a positive test or Covid-19 symptoms. In order to support staff who are isolating, we’ll top up any Isolation Benefit to ensure that staff receive their full contractual salary while isolating due to symptoms in their household.

Covid FAQs

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All of our cafés are now open at Colomberie, Liberation Station, King Street and Jersey Airport.

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We’ve reduced the size of our kitchen team to make sure that our staff are able to maintain the recommended distance from each other. Having fewer staff means that we can’t make as many different products as we did before.

We also want to reduce wastage. We’re not sure yet how demand will change over the next few months, so we need to take our time to get fully up and running.

We’ll be re-introducing more products gradually, so please keep an eye out for your old favourites! And please do let us know if there’s anything you’d particularly like to see back on our shelves.

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We have installed thermal imaging cameras at the entrances to our shops. These will automatically scan anyone who enters, and will flag up to our team if someone with a fever enters the shop.

The cameras do not store any images or recordings.

If you have any concerns about the cameras, please ask a team member or get in touch with us.

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We are supporting distancing in a number of ways, including

  • installing screens at our counters to keep guests and staff separate
  • providing floor markings to restrict the flow of guests through our cafés
  • restricting the number of guests allowed in our cafés at one time
  • providing Click & Collect to reduce waiting times
  • facilitating self-scanning and cashless payment to reduce contact.
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To reduce contact, we have moved to new self-scan cards. Please pick up a new card on your next visit to start collecting points again.

Any points from your old loyalty card can be transferred to the new card. Please just complete your details on a form at the café and drop it in the drop-off box.

 

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Yes, please show your gift card to a team member at the till.

If you have any other queries about a gift card, please get in touch with JP Restaurants Head Office via our online contact form. Please include the gift card code (on the back of the card) in your message, so that we can find the information in our records.

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Please come to the counter, where there is a dedicated Click & Collect area.

At King Street, please use the Click & Collect Fast Lane. This is clearly marked on the floor.

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We are temporarily be unable to accept reusable cups brought in by customers.

This is to help reduce contact between customers and our team. We’re sorry for any inconvenience this may cause, but we have to keep safety as our top priority.

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Please see our Contact page to find opening hours and telephone numbers for each of our cafés.

There is also a contact form to get in touch with our Head Office.