Welcome to Café Ubé

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Café Ubé
Click & Collect

Cashless Cafés

To help us to give the quickest service, all of our cafés in St Helier, at Jersey Airport, and at The Shipyard are cashless.

You’re welcome to pay by credit or debit card (including American Express) or using ApplePay or Google Pay on a mobile device.

 

Why are you cashless?

Operating without cash helps us to give you the speediest service. Without cash, there’s no need for customers or servers to count out coins or banknotes. This helps to keep serving times down, which in turn means that you don’t need to queue as long. It also means that there’s no risk of mistakes when our team is taking payment or giving change. All payments are processed electronically, so you’re always charged exactly the right amount.

Not using cash also helps to reduce shared contact. Our team always wash their hands between touching the till and handling food, but avoiding handling cash adds an extra layer of food safety protection.

Lastly, operating without cash also significantly reduces any risk of theft. While uncommon in Jersey, we have sadly had our venues broken into on more than one occasion. Not using cash reduces the risks of this and helps to keep our staff and venues safe.

As well as these practical reasons, cash is also very expensive to use which inevitably gets passed on to customers. Businesses need to pay to deposit cash in the bank, and need security measures in place to transport cash. This can be expensive and time-consuming to arrange. In addition, businesses may need additional staff hours for counting up and banking cash. At a time of staff shortages across the Hospitality industry, we prefer to keep our team focussed on serving our guests and to ensure that our team have sufficient time off to relax and spend time doing what they enjoy. If we were to operate with cash, staff would need to arrive earlier and leave later, which may mean longer shifts and more overtime.

It’s true that credit and debit card providers charge businesses to process card payments, but we find that, once the above matters are taken into account, cashless transactions are cheaper and much more efficient compared to operating with cash.

 

Cashless FAQs

Q
Why are you cashless?
A

The full article above explains in more detail, but to summarise, we feel that being cashless:

  • Helps us serve you most efficiently
  • Helps to keep queue times to a minimum
  • Helps to keep things hygienic
  • Helps to keep our team safe
  • Helps to keep our teams’ shift times reasonable
  • Helps to reduce the need for staff overtime
  • Helps to keep costs down
Q
Are all of your cafés cashless?
A

Yes, all of our Café Ubé venues are cashless and have been since 2020. This includes our cafés at Jersey Airport and The Shipyard.

Q
What if I don't have a bank card?
A

We’re only able to accept payment via debit card, credit card, or via a mobile device.

If you don’t have a bank card because you don’t want to carry a card around with you, why not consider setting up Apple Pay or Google Pay on your phone? It’s secure (can only be accessed via your passcode or touch/face recognition), and something that you’re likely to be carrying around anyway.

If you are under 18 and you want to be able to pay by card, speak to your parents or carer about whether you could get a card set up. Some providers have debit card options for children, or cash cards that can be pre-loaded by an adult.

Without a card or mobile payment device, we unfortunately won’t be able to take a payment. However, there are generally other venues near to ours that do accept cash. Please ask our team if you’re having trouble locating one.

Q
Don't businesses have to accept cash?
A

No. Cash is legal tender, and sometimes people think this means that businesses are legally obliged to accept it. However, the term ‘legal tender’ doesn’t mean that businesses are obligated to accept something as a form of payment for goods or services.

Businesses are free to choose which methods of payment they will, or will not, accept. For example, some businesses accept cash only (often smaller traders, who may not have the electronic set-up to take card payments); and some only accept card. Other British Hospitality companies like Megan’s, Prezzo, Itsu, Pizza Hut, and Yo! Sushi are cashless, too, for similar reasons to us.

The term ‘legal tender’ refers to something that must be accepted if offered to settle a public or private debt, like tax payments or legal fines. Businesses do not have to accept legal tender as payment.

Q
What if I want to use cash?
A

We’re only able to accept payment via debit card, credit card, or via a mobile device. If you want to use cash, we unfortunately won’t be able to serve you at our cafés. However, there are generally other venues nearby.

At Jersey Airport, WHSmith accepts cash and sells refreshments, and free water bottle refills are available after security. Most airlines also provide an inflight refreshment service: please contact your airline to check what’s available and whether they accept cash.

You are also welcome to bring your own refreshments into the terminal (but please kindly don’t bring them into the café area owing to allergen risks. There is plenty of seating available elsewhere in departures and arrivals). Should you have any queries regarding restrictions on food and drinks that can be taken through security, please contact Jersey Airport before your trip.

At Jersey Harbour, the Quayside kiosk (nearby) accepts cash, or you can also purchase refreshments from most ferry operators. Please contact your ferry operator directly to check whether they accept cash.

In St Helier, many cafés, supermarkets, and convenience stores accepting cash are available.

Q
I have a different question.
A

Please get in touch with our Customer Services team. We’ll be happy to help.